WHEN TO PLAY

What are the dates of the Surprize Fries Promotion at McDonald’s 2024?

What date do I have to play my game-piece by?

When do I have to make my prize claim?

WHO CAN PLAY

Who can play the 2024 UK Surprize Fries Promotion at McDonald’s?

I am under 18 – can I still buy fries which qualify for a game piece label, even though I can’t play?

My child who is under 18 made a purchase and was provided with a game piece but has been told they cannot play or claim any prize – why is this?

WHAT YOU NEED TO PLAY

Do I have to make a purchase to get a game piece?

What is a game piece?

Where can I buy qualifying menu items to get a game piece?

Can I order Promotional Surprize Fries Cartons through the McDonald’s (UK) app or via McDelivery®?

Will the game pieces run out at a McDonald’s restaurant and why does this happen?

Do you do anything to make sure that game pieces are given out fairly?

How do I enter my app code?

WAYS TO PLAY

What are the different ways to play the Surprize Fries promotion at McDonald’s 2024 UK?

What do I do with my game pieces after a claim?

How do I play via the McDonald’s (UK) app?

Problems Entering Surprize Fries Promotion at McDonald’s 2024 UK game?

I have a faulty game piece, what do I do?

Why are the Surprize Fries Promotion at McDonald’s 2024 pages within the McDonald’s (UK) app not loading properly?

PRIZES AND PRIZE CLAIMS

Please see our Prizes page for details on the prizes available this year.

I think I have won. How do I claim a prize?

Can I redeem My Surprize Fries Promotion at McDonald’s 2024 food voucher-prizes through the McDonald’s (UK) app?

Can I redeem my Surprize Fries Promotion at McDonald’s 2024 food vouchers via McDelivery®?

Problems redeeming a food voucher-prize on a Self Order Kiosk or the McDonald’s (UK) app?

I won a free Sugar Donut prize on my game piece but I am being given a free Apple Pie when I try to use it?

How soon will I receive my prize?

Do I still need to keep my game piece after claiming my prize?

Problems with your Prize Claim?

MISCELLANEOUS ISSUES

I have ordered McDonald’s food via McDelivery® and have a problem. What should I do?

How accurate is the data of the prize claims announcement shown in the media?

How can I find out about how my personal data will be managed, should I provide any?

Is it possible to claim a prize through Twitter, Facebook, Instagram, Snapchat or TikTok?

Where can I find all the latest Surprize Fries Promotion at McDonald’s 2024 news and updates?

My question relating to the Surprize Fries Promotion at McDonald’s 2024 hasn’t been answered by any of these FAQs, so what do I do now?